suss.
Messaging policy
SMS consent, terms & privacy.
Account notifications and two-factor authentication for law-firm owners and authorized firm users.
SMS terms and conditions
suss. AI Inc. offers optional SMS account notifications and user-requested two-factor authentication codes. These terms apply when you opt in and SMS service is enabled for your account.
- Account notifications: onboarding updates, account changes, and notices that an item requires attention in your suss. workspace.
- Authentication: one-time codes for sign-in when you request SMS two-factor authentication. Never share a verification code with anyone, including a suss. representative.
- Frequency: notification frequency varies with account activity. Authentication messages are sent in response to your requests. Enrollment and opt-out confirmations may also be sent.
- Charges: message and data rates may apply under your mobile carrier's plan.
- Opt out: reply STOP to the sending number to stop SMS from that number. You may receive one confirmation of your opt-out. Stopping messages from a number used for both notifications and authentication also stops authentication messages from that number.
- Help: reply HELP or email info@gotsuss.com. If opting out prevents you from receiving a sign-in code, contact us for assistance with an available alternative sign-in method.
- Your choice: SMS consent is voluntary and is not a condition of purchasing suss. services. Consent to notifications and authentication is collected separately. Consent is specific to the recipient, phone number, and purposes agreed to.
- Delivery: message delivery depends on mobile networks and is not guaranteed. Carriers are not liable for delayed or undelivered messages.
This program does not include marketing texts. SMS messages must not contain client or patient information, case details, or financial account details. Review sensitive information only after signing in to the application.
Please tell us if your phone number changes or you no longer control it. A different recipient must provide their own consent before enrollment.
SMS privacy policy
For this SMS program, suss. uses your mobile number, identity and account association, consent choices, consent timestamps, message delivery information, and opt-out records to operate messaging, authenticate requested sign-ins, answer support requests, and honor your preferences.
We do not sell or share mobile phone numbers, SMS opt-in data, or text messaging consent with third parties or affiliates for their marketing or promotional purposes. Your consent authorizes messages from suss. only and is not transferred to another sender.
We provide messaging service providers, including Twilio, only the information needed to deliver and administer messages on our behalf. They do not receive permission to use your SMS consent for their own messaging. SMS consent records and authentication codes are not used to train AI models.
Consent and opt-out records must be kept in access-controlled company records for as long as needed to administer the program, demonstrate consent, honor opt-outs, and meet applicable obligations. Actual customer consent records are not published on this page.
This SMS-specific policy supplements the general privacy policy. Where the general policy contains broader language about data use, model training, sharing, or transfers, the narrower restrictions on SMS data and consent in this section govern the SMS program.
For questions about SMS privacy or your preferences, contact info@gotsuss.com.
Verbal consent during Zoom onboarding
A suss. representative collects verbal consent directly from the intended recipient during client onboarding over Zoom. The representative confirms the recipient's mobile number, reads the disclosures below, provides this policy link in the Zoom chat, and asks for a separate yes or no for each message purpose.
Terms and privacy link shared during onboarding:
https://gotsuss.ai/sms-policy.html
Representative's script
“As part of your suss. onboarding, you can choose to receive text messages from suss. AI Inc. at the mobile number you provide. Account notifications cover onboarding updates, account changes, and items requiring your attention in your suss. workspace. You can also choose SMS two-factor authentication to receive a one-time code when you request to sign in using that method.
Notification frequency varies with account activity, and authentication codes are sent when you request them. Message and data rates may apply. This program does not include marketing messages.
Reply HELP for help or contact info@gotsuss.com. Reply STOP to opt out. STOP stops messages from the sending number, including sign-in codes sent from that number. If you need help with another available sign-in method, contact us. SMS consent is optional and is not a condition of purchasing our services.
Our SMS terms and privacy policy are at gotsuss.ai/sms-policy.html. I have shared that link in the Zoom chat for you to review.
Do you control the mobile number you provided?
Do you agree to receive SMS account notifications from suss. AI Inc. at that number? Please answer yes or no.
Separately, do you agree to receive user-requested SMS two-factor authentication codes from suss. AI Inc. at that number? Please answer yes or no.”
Response and enrollment confirmation
The representative waits for each answer and records the choices. Silence, attendance at the call, acceptance of general terms, or agreement by another member of the firm is not consent for the recipient's number. A no or unclear answer must not be treated as enrollment.
Example when the recipient agrees to both: “Yes, I control that number. Yes to account notifications, and yes to sign-in codes.”
Representative: “Thank you. I have recorded your consent to account notifications and user-requested sign-in codes at the number you confirmed. Once SMS is enabled, we will send an enrollment confirmation. You can reply STOP at any time to stop messages.”
If either purpose is declined: confirm and record the recipient's actual choices; do not read a confirmation that implies agreement to both.
Required consent record
Before enabling messages, the onboarding representative must retain an access-controlled written onboarding record containing:
- The recipient's name, firm/account association, and confirmed mobile number.
- The date, time, and time zone of the Zoom onboarding session and the representative's name.
- The version of this script and the terms/privacy URL provided.
- The recipient's explicit response for each purpose, including any refusal.
- The enrollment-confirmation status and any subsequent consent changes or opt-out.
A written consent record is required; this procedure does not require recording the Zoom meeting. Do not publish meeting recordings, customer phone numbers, or individual consent records as public verification evidence.
Example enrollment confirmation
suss.: You agreed to account notifications and requested sign-in codes. Frequency varies. Msg & data rates may apply. Reply HELP for help or STOP to opt out.
Send a confirmation only after express consent is recorded and messaging is enabled. Its wording must reflect the purposes the recipient actually accepted.